CITYBAZAAR RETURN POLICY

Last Updated: February 8, 2025

At CityBazaar, we prioritize customer satisfaction and aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a return policy to ensure a hassle-free process. Please review the details below.

RETURN ELIGIBILITY

• Returns must be initiated within 14 days of receiving your order.
• Items must be unused, in their original condition, with all tags and packaging intact.
• Proof of purchase (order confirmation or receipt) is required for all returns.

HOW TO RETURN AN ITEM

To initiate a return, follow these steps:

• Contact our customer service at info@citybazaar.dk or call 50 69 35 73 to request a Return Merchandise Authorization (RMA) number.
• Once your return is approved, securely pack the item in its original packaging.
• Clearly write the provided RMA number on the package.
• Ship the return to the following address:

      CityBazaar

      Attn: Returns

     Marielundvej 46B2730 Herlev, Denmark

RETURN SHIPPING & PROCESSING

• Customers are responsible for all return shipping costs, except in cases where the product is defective or incorrect.
• We recommend using a trackable shipping method to ensure safe delivery.
• Once we receive and inspect the returned item, we will process the refund or exchange within 7-14 business days.
• Refunds will be issued to the original payment method used at checkout.
• If the item is found to be ineligible for return, we will notify you and may return the item at your expense.

NON-RETURNABLE ITEMS

Certain items cannot be returned or exchanged, including:

• Perishable goods (e.g., food, beverages, fresh produce)
• Personal care and hygiene products (e.g., cosmetics, skincare, toiletries)
• Used, damaged, or altered items
• Items missing original packaging or accessories
• Gift cards and promotional items

DEFECTIVE OR INCORRECT ITEMS

If you receive a defective or incorrect product, please contact us immediately at info@citybazaar.dk with a description and images of the issue. We will arrange for a replacement or refund at no additional cost.

EXCHANGES

• If you would like to exchange an item, please initiate a return following the above process and place a new order for the desired item.
• Exchanges are subject to product availability.

POLICY UPDATES

CityBazaar reserves the right to modify this policy at any time. The most updated version will always be available on our website.

CONTACT US

For any questions or assistance, feel free to reach out:

CityBazaar Customer Support

Email: info@citybazaar.dk

Phone: 50 69 35 73